Refund Policy

Unified Refund Currency Standard

All refund transactions processed on the platform are uniformly settled in USD (United States Dollar), which is the sole official settlement currency for all after-sales refund businesses of the platform. Regardless of the customer’s local currency, payment currency and regional settlement standards, all refund amounts will be calculated, converted and returned in accordance with the unified USD currency standard. The platform formulates unified currency conversion rules based on real-time international exchange rate standards, ensuring fair and accurate calculation of all refund amounts without differential processing due to regional currency differences.
All refund-related amount data, including order principal, partial refund amount, and supplementary refund amount, are uniformly denominated in USD. The official order amount displayed on the platform, the settlement amount of paid orders, and the final refund amount maintain consistent USD currency standards. No other currency types are supported for refund settlement, and customers shall accept the unified USD refund rule as the sole valid settlement standard for all refund applications. This unified currency specification standardizes the global refund system and ensures consistent financial service standards for all global users.

Return and Refund Time Limit

The platform provides a 60-day global free return and refund cycle for all purchased commodities. Starting from the date when the customer successfully signs for the goods, customers can initiate return and refund applications within 60 natural days for any eligible purchased products. The 60-day return cycle is a unified global service standard with no regional differences, no product category restrictions, and no user level differential settings. All customers who complete platform orders can enjoy the full 60-day flexible after-sales return protection period, fully safeguarding consumers’ legitimate shopping rights and interests.
After the customer successfully submits a valid return and refund application and the platform completes the review and confirmation of the returned goods information, the official refund processing procedure will be initiated. The platform stipulates a unified refund processing cycle of 5 to 10 business days, and the full refund amount will be returned to the customer’s original payment account within this time window. The 5-10 business day refund cycle covers all links including application review, goods verification, financial auditing and fund settlement, ensuring standardized and efficient refund processing. No manual arbitrary delay of refund processing is allowed, and all refund progress is systematically recorded and traceable.

Free Return Service Provisions

All return applications that comply with the platform’s return rules enjoy a full free return service, with no return shipping fees, return handling fees or other additional charges charged to customers. The platform fully bears all logistics costs and processing costs generated by customer return behaviors, implementing a zero-cost return service mechanism for global users. This free return policy applies to all eligible return orders within the 60-day return cycle, covering all product categories supported by the platform’s return service.
The free return service includes return logistics transportation fees, warehouse receiving verification fees and order processing fees generated during the return process. Customers do not need to bear any additional costs when returning goods in compliance with the rules. The platform’s free return rule is a long-term stable after-sales service commitment, aiming to reduce customers’ shopping risks and improve shopping experience. Any return behavior that meets the platform’s return specifications can automatically enjoy the free return benefit without additional application conditions and threshold restrictions.

Refund Application Review Standards

All customer return and refund applications need to pass the platform’s standardized official review procedures to ensure the authenticity and compliance of the application. The review content mainly includes the validity of the application time (within 60-day return cycle), the integrity of returned commodities, the consistency of returned goods and order information, and the compliance of return reasons. The platform adopts a unified global review standard, with consistent review criteria and pass thresholds for all regional users, ensuring fair and just after-sales service for every customer.
For commodities with complete outer packaging, intact product accessories, no man-made damage, no use traces and consistent with the original delivery status, the return and refund application will be approved smoothly. For special products with usage attributes, the platform formulates targeted review specifications on the premise of complying with unified after-sales rules. After the returned goods are returned to the platform’s designated warehouse and pass the physical verification, the refund procedure will be started immediately, and the refund will be completed within the stipulated 5-10 business day cycle.

Partial and Full Refund Rules

The platform supports two refund modes: full refund and partial refund, which are applicable to different after-sales scenarios. For scenarios such as undelivered orders, full return of intact commodities, and order cancellation before shipment, the platform will process full refund in accordance with the unified USD settlement standard, returning 100% of the customer’s paid order amount. For scenarios such as partial commodity return of split orders, minor product problems that do not affect use, and order information adjustment, the platform will process partial refund according to the actual commodity unit price and order proportion.
All partial refund amounts are calculated strictly in accordance with the unified USD pricing standard of the platform, with accurate calculation of single product price, proportion deduction and settlement amount to ensure no over-deduction or under-refund. After the partial refund is completed, the order status will be updated synchronously, and the remaining order commodities will continue to perform the normal delivery and after-sales service guarantee. Whether it is full refund or partial refund, the 5-10 business day refund processing cycle and unified USD settlement standard are strictly implemented to ensure standardized and unified refund service.